A secret to Ingenious Med’s market leadership in physician charge capture lies in our deliberate strategy: a laser focus on two differentiators that our competitors consistently underestimate.
The primary differentiator? A deep-seated commitment to the user: our charge capture solution is designed by physicians, for physicians, resulting in software that’s not just functional, but user centric.
The second key differentiator is our unparalleled Professional Services team, dedicated to providing users with the best possible experience through three core areas:
- Implementation
- Integration
- Customer Success
With a focus on user experience and comprehensive support, we provide a reliable charge capture solution for an efficient revenue cycle, a critical factor for the more than half of healthcare executives who indicate they are likely to seek new RCM vendors upon contract renewal.
“Here at Ingenious Med, we’ve seen iterations of everything in our 20 years in revenue cycle management,” says Jason Stein, MD, our Co-founder & Chief Medical Officer. “This knowledge and experience empower us to respond and adapt well to a wide range of customers’ requests.”
To truly understand how Ingenious Med continues to lead the market in charge capture, let’s take a deeper dive into the invaluable work that our Professional Services (PS) team does, starting with our approach to implementation.
Implementation: How we Empower a Swift Go-Live, Faster Than our Competitors
We don’t just implement, our Professional Services Team walks hand-in-hand with our customers long before the initial go live, guaranteeing a stronger and faster implementation process that quickly translates to tangible value. This personalized guidance includes user training, both remote and onsite, ensuring a seamless adaptation to our Ingenious Med platform, where you’ll learn how to:
- Effortlessly Capture Charges: Your team can effortlessly record patient charges using our intuitive mobile and desktop applications, improving efficiency and reducing manual errors.
- Rapidly Locate Patients: With ADT or MDM powered force pop, administrators can rapidly locate existing patients or easily add new ones to the census, ensuring quick access to vital information.
- Maximize Charge Capture: Employ Charge-Note Reconciliation (CNR) with MDM feeds to identify and capture 100% of billable services.
- Integrated Clinical Insights: Access clinical notes directly within Ingenious Med using MDM-powered Document Viewing, eliminating the need to switch between systems.
To ensure ongoing success beyond the initial go-live, Ingenious Med conducts quarterly Health Checks, pinpointing areas for enhanced utilization of key features like CNR, Document Viewing, and Advanced Analytics. According to Jennifer Ralphs, VP of Operations, “Our implementation is customized to each customer’s unique workflow, a knowledge we ensure our support specialists also possess for seamless post-go-live assistance.” This dedication to understanding our customers’ systems is also central to our powerful EHR integration capabilities.
Integration That Delivers: A Unified View Across Your EHR Landscape
Ingenious Med’s platform seamlessly integrates with all major Electronic Health Record (EHR) systems, including key partnerships with Epic, Oracle and PointClickCare. These integrations go beyond basic connectivity, enhancing EHR capabilities to empower our customers with timely reporting and data-driven insights. This unified approach maximizes financial performance across diverse care settings and EHR platforms, providing a comprehensive view of revenue cycle management.
Unlike standard EHR charge capture features that often lead to missed revenue opportunities, Ingenious Med significantly outperforms by leveraging reliability science principles. Our platform incorporates fail-safe processes that actively identify instances where charges for documented services may have been overlooked. This proactive approach prevents the revenue drift commonly experienced with EHR-native solutions, directly saving our customers from substantial financial losses.
Our dedicated integration specialists build custom solutions focused on optimizing workflow and automation. They expertly utilize APIs, including HL7 and FHIR, alongside common interface messages like ADTs, ORMs, SIUs, DFT, and MDM feeds. Furthermore, Ingenious Med employs SAML for secure Single Sign-On, simplifying access while bolstering security.
As Kurt Lambert, Director of Professional Services of Professional Services, notes, “We bring customers live quickly with a wide variety of integrations that enhance the application, integrate multiple systems, deliver on time-to-value, and achieve the ROI customers today are looking for.”
Kelly Tansy, Senior Director of Professional Services, adds, “While other charge capture vendors are very rigid, we cater to customers’ needs with flexibility and configurability. We are more nimble and willing to work with customers to meet their specific needs.”
Ultimately, our implementation and integration services create a single, reliable source of truth across various EHRs and practice locations.
Customer Success: Beyond Implementation, a Continuous Partnership
Rooted in the experience of a physician practice, Ingenious Med’s commitment to customer experience is paramount throughout every phase – from initial implementation and seamless integration to dedicated ongoing support. We prioritize building genuine partnerships by taking the time to understand each customer’s unique needs, offering readily accessible 24/7 support via SMS, phone, and email, ensuring a truly responsive and personalized journey.
Our customer support professionals possess deep product, technical, and workflow expertise, enabling proactive issue identification and swift resolution. Escalated issues receive focused attention from a weekly interdisciplinary team. This dedication to our customers extends to actively seeking their input through routine ‘product advisor’ feedback sessions.
As Dr. Stein, our Co-founder & Chief Medical Officer, explains,
“Our partnerships with customers are not just about fixing problems that arise. Instead, we ensure they have an active voice inside our company. That improves their experience working with Ingenious Med, but it also shows us how to improve the experience of every other customer. That type of listening is not common in our space and it’s part of what makes us different. In most tech support environments, the focus is often to just fix a problem — but at Ingenious Med we work at removing the problem, so the rest of our customers have a better experience, too.”
Building on our foundation of a user centric design, crafted by physicians for physicians, our second key differentiator, the unparalleled Professional Services team, is the very embodiment of that commitment. This team isn’t just about support; they are the architects of our rapid implementations, the masters of diverse EHR integrations, and the unwavering champions of our customers’ success. We go beyond surface level assistance, investing deeply in understanding your unique challenges to deliver swift value and lasting operational efficiency, ensuring the user centric promise of our software is realized every step of the way.
If you’re ready to move beyond standard solutions and partner with a team truly invested in your revenue cycle optimization, we invite you to see the Ingenious Med advantage. Schedule a demo now to witness our software in action and meet the experts who will guide your journey.