Professional Services

Becoming a long-term partner with our customers is a core value at Ingenious Med. Therefore, we do not simply implement and then leave the customer to fend for itself. Ingenious Med takes the time to understand your organizational structure, goals and workflow and deploys best practices throughout your enterprise.

Implementation Services

To ensure success, our professional implementation and services team work with customers to get them up and running in as few as 30 days, including the connection of data feeds and onsite training. If the implementation is especially complex, Ingenious Med can provide team members to assist with project management and workflow optimization.

Prior to go-live, your organization will be assigned an implementations manager, integrations analyst, application trainer, strategic account manager and consultant as needed. During the initial kick-off meeting, you will be notified of these resources and provided detailed information on each person’s background and experience. Then we:

  • Develop a steering committee to spearhead the project and ensure that decisions made during the implementation process remain aligned with overall goals
  • Establish a complementary steering group, including executive champions, led by a dedicated strategic account manager to provide the necessary guidance
  • Provide enterprise consultation to corporate, physician, administrative, billing, compliance, technical and other client leadership to understand existing operational workflows and relevant corporate policies
  • Offer individual consultation sessions with each specialty to understand current

After implementations, our professional services team provides ongoing assessments of workflow based on changing local or system-wide needs, business requirements or governmental requirements. Our professional services team is able to provide insights based on national best practices we have gleaned from working with nine of 10 top healthcare systems in the nation – allowing you to benefit from the experiences of some of our nation’s most innovative healthcare institutions.

Engagement Offerings

Pre-implementation Consulting

Reach your fullest care coordination and revenue management potential by starting off on the right foot. Our deep client workflow analysis, best practice recommendations and implementation design will help you to immediately maximize your return on investment.

Project Management

Let Ingenious Med manage your implementation process so your team can focus on providing quality care rather than implementing a new solution.

Application Adoption Optimization

Make the most of your investment. Ingenious Med partners to help you realize the full value of the application through workflow optimization and effective license utilization to improve care coordination and operational excellence.

Revenue Cycle Optimization

Ingenious Med will help maximize your revenue by evaluating workflows and implementing best practices that ensure optimal charge capture, coding and communication between billing and care teams.

Data Use Optimization

Learn to analyze your data captured within the application to identify roadblocks in workflows and underperformers on the team to improve care and generate revenue.

Existing Client Optimization

For existing clients, implement current industry best practices to streamline workflows, improve care coordination and enhance revenue management.

MIPS Consulting and Service Bureau

Maximize MACRA reimbursement opportunities and avoid penalties by identifying the right measures to report for your organization.