Problem: In 2002, Emory University’s hospitalist group employed 10 physicians at 3 locations and suffered from lost charges, high denial rates, under coding, and 60 to 90 day charge lag. In order to solve these problems, Emory’s management implemented Ingenious Med for its physicians, billers and administrators. Despite a nearly 3 to 1 physician to biller ratio, Emory lost charges, and was unable to contest denied bills.
Solution:As of November, 2005, Emory employees 60 hospitalists in 10 locations, and Emory has increased the number of charges captured, decreased denials, reduced charge lag to 2 days, and increased the physician to biller ratio to 10 to 1. Emory’s decision to purchase and implement Ingenious Med has generated the following quantitative improvements over the past 3 years:
In addition to providing substantial revenue benefits, Ingenious Med also enabled Emory to optimize their staffing support for Emory’s physicians. Ingenious Med provided the following staffing improvements:
While Ingenious Med has improved Emory’s profitability and operations, it also has improved Emory’s quality of care by enabling rounding hospitalists to focus more on patient care. Practicing hospitalists created Ingenious Med, and the program enhances physicians’ workflow in the following ways:
Results: Ingenious Med has generated between $30,000 and $60,000 per physician for the Emory Hospital Medicine Unit. Given Ingenious Med ASP.net interface and scalability throughout growing practices, the substantial return on investment has helped EHMU become one of the most profitable departments in the Emory University hospital system.