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The following white papers are available for download:

Technological Solutions to Coordination of Care
By Glenn D. Focht, M.D., Medical Director

Dr. Glenn Focht discusses addressing patient needs and clinical workflows specifically around the area of care coordination and outcomes. He details the complexities and solutions of coordinating within and across teams, and the better outcomes that become achievable with proper tools and methods. This information will prove crucial to those individual providers and systems committed to improving care. Technology now exists that enables levels of reliability and sustainability that have been previously unachievable. He underscores the obligation to embrace the opportunity to meet these new benchmarks for the sake of patient safety.

Transition from ICD-9 to ICD-10: Managing the process
By Joy Burnette, RN, BSN, AACC, HITPro-IM, CPHIMS

By October 14, 2014 the transition from International Classification of Disease (ICD) version 9 to ICD version 10 will be mandatory for health care billing of clinician and facility services.  The impending transition can be met with confidence with the right plan, responsive and prepared vendors, training, and electronic tools. In addition to robust electronic tools, healthcare organizations are encouraged to take advantage of vendor consulting expertise for workflow and revenue cycle solutions, and the variety of training programs to address the workflow needs of all stakeholders.  All of the experts concur that planning is paramount to transition success and that providers and provider organizations should begin now in order to meet this non-negotiable deadline for transition.

Physician Enterprise
The Importance of Charge Capture, Business Intelligence and Being a Data Driven Organization

This brief will examine key healthcare market drivers and the significant impact they will have on hospital-sponsored physician enterprise. It will also discuss critical factors that will have to be addressed in order to position physician enterprises for clinical, operational and financial success. These will include professional leadership, need for business intelligence and analytical tools, creating a data-driven culture, developing an organized revenue cycle management process and partnering with niche healthcare companies that can bring best-in-industry solutions and benchmarking capabilities. A brief healthcare industry overview will be provided followed by a deeper dive into the critical issues and solutions that hospital-sponsored physician enterprises may wish to evaluate and implement

Closing the Safety Gap in Patient Handoffs
Leveraging Technology to Build the Safety Net
by Glenn D. Focht, M.D., Medical Director

There has never been a time in American healthcare when the need for effective handoffs among providers and care teams has been more critical. The days for rushed, scribbled handoffs or a quick phone call simply listing who is on the inpatient service must end if patients are to be cared for safely. At the same time that this clinical need is growing, the time demands for hospitalists, house officers and hospital-based providers are increasing. The need for higher provider to inpatient ratios, driven by economic demands, is placing additional time demands on already busy hospitalist team members. Regulatory changes enacted by the American Council of Graduate Medical Education in July, 2011, also create new challenges. These regulations necessitate additional handoffs be constructed across virtually all teaching services. As a result, the barriers to safe, coordinated care of the inpatient have increased and not been mitigated. The necessity of effective handoffs between providers must be built in a managed, sustainable process that leverages technology and creates the time to do this vital work. An exploration of the current safety burden, barriers to this work and recommendations that address both, are outlined for clinicians, healthcare administrators and quality and safety staff.